The mental health of patients, their families and frontline health staff has been a fundamental part of COVID-19-related projects run by Médecins Sans Frontières/Doctors Without Borders (MSF) across the world. For Yotibel Moreno, MSF communications officer in Venezuela, managing the pain caused by the virus became personal when Yotibel’s own uncle was admitted to MSF’s COVID-19 care unit in Caracas.