I’m a Service Designer currently studying for an MA at the Royal College of Art. As a Service Designer I work in the public and charity sector, to carry out research and develop and test solutions to make services work better for the people that use them.

I'm spending time at MSF to redesign the field hospital handover process. We're carrying out research and developing solutions around an improved handover, and working together to implement those solutions. By the end of the project we'll have an improved handover process so that people working in the field feel more confident to help patients when they arrive.